SmartAction IVR

Traditional systems generally lack an underlying intelligence that directs the conversation and cannot link deeply with a company’s database. This limits the breadth of applications that can be implemented without annoying customers with cumbersome menus or breaking the bank with months of programming costs.

We succeed where others don't thanks to the linguistic and cognitive intelligence of our system's brain. Our Smart Call Agents accurately recognize speech, understand callers' meaning and intent and remember the evolving context of each conversation. They dynamically respond with personalized, context-relevant, accurate answers.

The result is your customers are much more likely to complete a call with our Smart Call Agents than with traditional IVRs. Your call completion rates go up, your costs go down and your extremely minimal investment on our hosted solution pays back quickly. And even when Smart Call Agents can’t complete a complicated conversation, they capture and provide all relevant call information to live agents, so customers are satisfied and agent talk times are shortened, reducing costs.

Your application will perform at even higher levels as our intelligence engine gets smarter. Our approach automatically incorporates generalized improvements from other customers, as well as R&D upgrades and shares these ongoing improvements with all our customers.