White Paper: Our Success Rates Have Changed, Please Listen Carefully
> Download the White PaperIVR systems were originally intended to effectively solve common, well-defined problems that completed the customer interaction without the need of escalation to a live agent. Although intended to improve customer satisfaction, a survey taken by Amplicate in 2010 found that 88% of people hate IVRs. Not dislike, but hate.
Traditional interactive voice response (IVR) systems have not delivered on their promise. New advances in speech recognition technology and artificial intelligence have led to intelligent IVRs that demonstrate higher success rates and return on investment (ROI).
White Paper: Using Artificial General Intelligence to Automate Calls With Smart Call Agents
> Download the White PaperBusinesses are under increasing pressure to cut call handling costs while improving customer service and sales effectiveness. Not only is it expensive to employ live operators, but effectively managing capacity is critically important in today's business environment. More importantly, having live operators ready when those value-added calls come in is challenging when call centers are jammed with routine calls.
These issues have led many organizations to consider augmenting their call-center teams with outsourced staff and interactive voice response (IVR) solutions. To date, neither of these options has consistently delivered on the promise of improved caller experience while making better use of live agents. Learn how Smart Call Agents deliver on this promise by leveraging SmartAction's state-of-the-art artificial intelligence (AI) technology.
White Paper: An Intelligent IVR Solution Gets Better Over Time
> Download the White PaperConventional approaches to call automation suffer not only from high cost and often mediocre performance, but they are also usually frozen in time after initial development. This causes performance to actually decline as various aspects of the business and technology change.
SmartAction’s innovative solution overcomes these failings. Our intelligent technology, combined with our unique Smart Service Model, provide multiple avenues to constantly improve completion rates, automation scope, customer experience, and cost savings. These benefits accrue without additional cost as they are typically included in the per-minute usage fee.
White Paper: Smart Call Agents Raise the Bar for Self-Service Call Automation
> Download the White PaperWhile traditional interactive voice response (IVR) systems have automated many self-service applications, they have nearly reached their limits when it comes to enriching the call experience, meaningfully improving performance, and tackling new applications.
Learn how SmartAction's AI-powered technology begins a new generation of speech IVR technology and enables a wider range of self-service strategies and applications using Smart Call Agents.
